TERMS AND CONDITIONS

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. 

We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don't have time to check your pockets to see if you have left anything in them. Therefore, we can't be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. 

All laundering processes, regardless of how gentle, causes normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. 

Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.

Also note that the customer will do the sorting of laundry and take responsibility for what's in each load. Along the same lines, we can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching). 

If you notice that there is an item missing from your laundry, please inform us immediately so that we can try to locate it. We will review our CCTV footage and see if those items are present. We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result, we will try our best to track and locate it but we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place.

Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry basket waiting to be folded.

If you do believe you are missing something from your delivery, please notify us within 3 days of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early.

In the event of loss or damage of your laundry items, where Labatronic is found to be at fault, we will reimburse you at 40% of the value of the item or a total of P1,500 for all items damaged/missing (whichever is lower). 

Payment must be done when you collect your laundry or when its delivery back to you.

If you request that we leave your laundry unattended (for example in your car park, in front of your door etc), or with a third party )for example with a doorman or neighbor), we are not responsible for your laundry before we picked it up or after we have dropped it off.e dropped it off.